Our Return PolicyAt eSaleRugs.com we make all returns hassle free. When you purchase your rug(s) with us, you have 7 days from the day you receive your rugs to live with them and decide whether or not they work for your designated rooms. If you wish to return your rug(s), you can do so by contacting us at 866-647-3965 (9am-6pm EST) Mon-Sat to obtain an RMA # and instructions for your return. You can also email us at info@eSaleRugs.com and we'll email you the instructions for your return. We offer '7 Days Money Back Guarantee' so once your return is completed we will refund you 100% of your money. Please note; for that exchanged rugs will be shipped at 'no additional cost'. For all purchases over $499 we will pick up the rug that you want to return and send you the new rug free of charge. | 